The customer service people at Straighttalk seem to think that this is normal, not just normal, acceptable. Over the course of the last month I have spent more than 20 hours on hold with their "customer service" team and have been given no solution to the issue. Even though one of their agents told me that this is a common problem with this phone, I have been assured that it is not. One of the agents at the executive resolutions department tried to resolve the issue by sending me a new phone with an airbill so that I could send back the defective one. Three days later, same problem. Now I am forced to, once again, do a hard reset of the phone losing more data.
Now that this is the third phone of this type with this issue I was told that they would send me a different phone with the airbill to send back the defective one, as they did with the other. I waited four days and called to find out where the new phone was. I was then informed that I would have to send back the broken phone before they would send me the replacement as per company policy. I have spent four hours on the phone today with customer service trying to get through to their executive resolutions department,since their is never a manager available, and have been told that their is no such department, they don't have the number, etc., etc.
I have had some bad experiences with customer service from other cellular providers but these guys take the cake. They may be a couple of dollars cheaper than their competitor but there is a good reason for that. While I was on the phone with their God forbid that any of you should ever find yourselves dealing with Straighttalk Wireless, but if you do, the number to their executive offices is (305)715-6500.
